IT Support Specialist HERMLE USA

WHO WE ARE

HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.
Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldn’t be able to satisfy and even exceed our customer’s expectations.
We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!

WHAT WE ARE LOOKING FOR

Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, “what else can I do?”, a real team player who provides – and values – honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.

RESPONSIBILITIES

• Provide helpdesk support and training to end users
• Sourcing, setting up and fixing of Windows computers and resolving
  any broader equipment issues
• Troubleshooting software issues, offering first level support
• Support headquarters IT in maintaining the IT infrastructure
  (hardware & Software)
• Communicating and working with a wide range of people, with the
  ability to understand their needs and translate that into actions
• Managing account license and permissions across Office 365 and
  multiple cloud-based services
• Taking care of assigning new permissions for new employees
• Improving processes, including finding new ways to make the IT onboarding
  as smooth and quick as possible
• Performs other duties and responsibilities as requested

REQUIREMENTS

• 1-5 years of experience and/or bachelor’s degree in the IT field. A 
  keen interest to forge a career in IT support
• Strong knowledge of current operating systems such as Windows
  and Office 365 Applications and other new technologies
• Experience with setting up, fixing and maintaining work stations
• Strong problem-solving skills with a tenacity to overcome all
  problems through research, learning and trial and error
• The ability to take ownership and initiative to find solutions to
  problems and improve our processes as the company scales
• Must be a strong communicator with the ability to work across all
  company departments and at all levels. Have patience to handle first
  line requests and trouble shoot for non-technical people
• Have a hands-on mentality, with the ability to identify problems and
  proactively fix them
• Ability/willingness to occasionally work outside of working hours to
  ensure that a problem is resolved, should one arise

APPLY HERE!

HERMLE USA, Inc. 
5100 W Franklin Dr
Franklin, WI 53132
Phone: +1 414 421 9770

Homepage: www.hermleusa.net
Contact:   Megan Lenski, Matthias Koehler  Email: HR@hermleusa.net